Interactive Demo — 3 Real Scenarios

See TourBiz Recover Lost Bookings in Minutes

Watch exactly how TourBiz detects booking issues and automatically sends recovery outreach. Select a scenario below to walk through the full timeline — from problem to saved booking.

🏨 Hotel: The Cliffside Lodge, Queenstown

Lost: $1,420 Recovered: $1,136 (80%)

A guest books a 4-night stay at The Cliffside Lodge for NZD 355/night. Two days before check-in, they send a cancellation request via email. Without TourBiz, that's $1,420 in lost revenue. Here's the full recovery timeline.

1
Guest Books Premium Suite
T − 14 days • 4 nights × $355 = $1,420 pending revenue
Guest Sarah books a deluxe lake-view suite for a weekend getaway. Full prepayment received. Booking enters the TourBiz monitoring queue.
2
TourBiz Detects Cancellation Signal
T − 2 days • 9:14 AM — Cancellation email received
Sarah emails the lodge: "Due to a family emergency, I need to cancel." TourBiz's connected inbox catches the cancellation request instantly. The system flags the booking as at-risk and checks room availability.
3
Automated Recovery Email Sent
T − 2 days • 9:15 AM — < 1 minute after detection
TourBiz sends a personalized SMS + email with alternatives: (a) convert to a flexible voucher valid 12 months, or (b) rebook for a future date at 10% off. The email includes a one-click "Convert to Voucher" button and a phone number for personal help.
4
Guest Converts to Voucher
T − 2 days • 11:30 AM — 2 hours after detection
Sarah clicks "Convert to Voucher." TourBiz logs the conversion, updates the booking system, and sends a confirmation. Revenue of $1,420 is retained as a redeemable voucher (80% recovery value). Lodge avoids a chargeback and keeps the guest relationship.

🚌 Tour: Milford Sound Day Cruise, Fiordland

Lost: $3,600 Recovered: $3,060 (85%)

A group of 8 books a premium Milford Sound cruise at $450/person. On departure morning — no-show at the dock, phone goes to voicemail. Without TourBiz, that's $3,600 written off. Here's the recovery in action.

1
Group Books Milford Sound Cruise
T − 30 days • 8 passengers × $450 = $3,600 confirmed
The Wilson family books the premium Milford Sound cruise + lunch package. Full payment received 30 days in advance. TourBiz adds the booking to its check-in monitoring queue.
2
Group Fails to Check In
Departure day • 7:45 AM — 15 minutes after scheduled check-in time
The Wilsons don't arrive at the Te Anau departure point. The crew calls the contact number — no answer. TourBiz detects the missed check-in via its dock-side QR scanner integration and flags the booking as at-risk.
3
TourBiz Detects the No-Show
Departure day • 7:48 AM — 3 minutes after missed check-in
TourBiz cross-references the booking against check-in scans. Zero hits. System checks other contact channels — phone, email, SMS — and triggers the no-show recovery sequence. The boat has a 45-minute boarding window before cast-off.
4
Automated SMS + Email Sent
Departure day • 7:49 AM — 4 minutes total elapsed
TourBiz sends an urgent SMS and email simultaneously: "Don't miss the boat! Your Milford Sound cruise departs at 8:30 AM from Te Anau. Reply HELP for directions, RESCHEDULE to pick another day, or CALL 0800 555 0199."
5
Guest Calls — Running Late, Still Join
Departure day • 7:58 AM — 13 minutes after first alert
Mr. Wilson calls the emergency number. GPS shows they're 12 minutes away — caught in road construction traffic. The crew holds the boat. All 8 passengers board at 8:22 AM. Full $3,600 revenue retained. Without TourBiz, the boat would have departed at 8:15 AM and $3,600 would be written off.

🎟️ Event: NZ Food & Wine Festival, Christchurch

Lost: $5,200 Recovered: $2,860 (55%)

A corporate group books 20 VIP tickets at $260/each for the Christchurch Food & Wine Festival. One week before the event, the client emails requesting a full refund. Without TourBiz, the event organizer processes the refund and loses $5,200.

1
Corporate Group Books 20 VIP Tickets
T − 60 days • 20 tickets × $260 = $5,200 invoiced & paid
A local accounting firm books 20 VIP tickets for their annual client appreciation night. Full invoice paid. Tickets are non-refundable per terms, but the client emails asking for "an exception" due to budget cuts.
2
TourBiz Detects Refund Request
T − 7 days • Refund request arrives via email
The client's email says "Unfortunately we need to cancel our booking due to budget reallocation. Requesting a full refund." TourBiz's connected inbox picks up the email, classifies it as a refund risk, and checks the ticket resale queue.
3
Automated Alternative Offers Sent
T − 7 days • 12 minutes after refund request received
TourBiz sends a tailored response offering three alternatives instead of a refund: (1) transfer the 20 tickets to any employee as individual tickets, (2) convert to festival vouchers for the 2026 event, or (3) sell 10 tickets back through the official resale marketplace and keep the remaining 10.
4
Client Chooses Partial Refund Formula
T − 5 days • Client accepts ticket transfer for 11 staff + resale of 9
The client's CFO negotiates: 11 tickets go to remaining staff who want to attend. The other 9 are listed on the official resale marketplace. TourBiz automatically lists them, takes a 15% commission ($351). The festival retains $2,509 from the resale + $1,430 from retained bookings = $3,939 retained value. Only $1,261 refunded vs the original $5,200.
3
Real Scenarios
$10,220
Total Booking Value at Risk
$7,056
Total Recovered (69%)

How It Works

The same process across every scenario — detection, outreach, recovery — happens automatically within minutes.

🔍

Detect

TourBiz monitors your inbox, booking system, and check-in feeds for cancellation signals, no-shows, and refund requests in real time.

📬

Outreach

Within 1–5 minutes, TourBiz sends personalized SMS + email with tailored retention offers — vouchers, reschedules, or transfers.

💰

Recover

Average 69% booking value recovery. Vouchers, resales, and transfers keep revenue that would otherwise be lost to refunds and chargebacks.

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